1.Are your paintings all hand made?
---Yes, 100% hand made on canvas and wood by skilled painters,no computers and other machines are used.
2.How to place an order of your oil paintings?
---Please tell us the goods you prefer(either from our website or your photo).Then we will start painting upon your specific request once we receiving your payment.When we finish the paintings we will email you the digital pictures of finished paintings for your referenc.Once you confirm the oil paintings, we will do the delivery.
3.How long will it take to finish the order?
---Once you have placed an order from our catalogue, it will be ready in two to five weeks after receiving the payment.(100pcs per month for museum quality,under 1000pcs for high quality,commercial quality is not limited.)
4.what sizes of painting do you offer?
---We can do upon your request.Usually,our sizes are 8*10,12*16,16*20,20*24,20*28,24*36,24*48,30*40,36*48.
5.What is your minimum order quantity?
---We provide products to customers directly,so there is no minimum order quantity.You can choose any you prefer and place an order.Here you can get the high quality products and the competitive price.
6.Can I order oil paintings which are not showed in your online catalogues?
---Sure, just email us the pictures or tell us the name of the painting, we will do upon your request.
7.What is your terms of payment?
---A. Western Union Telegraph
Western Union Telegraph will be much faster and convenient than other payments.The money will arrive us within 5-30minutes.
B.T/T(Telegraphic Transfer)
The money will arrive within 2-7 workdays.
8.What is your return policy?
---We guarantee 100% satisfaction.If for some reason you are dissatisfied with our products, we accept money back requirement within 2 weeks after you receive the goods.You will receive a refund of your ordered goods.
9.How to do with the goods when it is spoilage?
---If the goods arrives in spoilage, please email us immediately and do not accept them.We will be responsible for looking into the matter and give you a satisfactory reply.
When we finish the work you order, we will email you the digital pictures for your final confirmation.If you still have some dissatisfaction with them, we can work again upon your request.If you find that the painting is totally different from your request when you recieve them, we will revise for you until they come to your satisfaction.But, the freight should be charged with you.
10.How are the goods shipped?
---Usually, we take UPS,DHL,TNT,AAE and EMS.We also take the delivery upon your request.
11.What is the package?
---To make sure the products are well protected in the way of shipping,we offer different safe ways of package as follow which are based on different kinds of products:

A.Rolled in hard paper tubes:
---Our hard paper tubes are very solid with iron pieces convering on two sides.We have both thick and thin types of paper tubes.Paintings will be firstly packed with a thin plastic layer between each other professionally, and then rolled in the paper tubes.Such kind of package is recommended for shipping 1-6 unframed oil paintings.

B.Rolled in plastic tubes:
---Solid professional plastic tubes which are specially designed for shipping oil paintings.We have three kinds of plastic tubes:thin,thick and overstricking.The length of the tubes can be adjusted to cater for different sizes of paintings.Paintings will be firstly packed with a thin plastic layer between each other professionally, and then rolled in the tubes.Such kind of package is recommended for shipping 5-30 paintings without frames.

C.Packaged for big bundles of paintings
---If you order for more than 30 unframed paintings, we would package them in the following way:paintings will be firstly packed with a thin plastic layer between each professionally,then all rolled firmly in plastic cloth, finally rolled and bound with canvas.

D.Packaged in hard paper boxes
---Such kind of package way is specially designed for the mounted and framed oil paintings.If you only want to order a few paintings,we do not really recommed you to frame your paintings,as it might cause expensive shipping fee and might damage your paintings.However,those paintings with sizes below 20*24 are safe to be shipped with frames on.
Note:According to the regulations of shipping services company, the shipping fee will be counted based on the bulk of the painting if the paintings actual weight is less than its bulk weight which is calculated in the following way:
Bulk Weight(kg)=Length(cm)*Width(cm)*Height(cm)/6000

E.Packaged in wooden boxes
---This package way is recommended for framed paintings with big sizes,sculptures and other artworks.